Testimonials
We knew that deciding on the right agent to list our home was an extremely important part of our selling process, so we were thrilled to find Owners Online.
The options they offer suited us perfectly...we were so happy to find an agency offering so many alternatives to selling our home.
We found Andrew and his team to be very professional and ‘up to the minute’ informed about the market and the effect it was having on our property. Andrew was spot on with our appraisal and always available to listen and help with concerns and to answer any questions we had.
The whole agency made us feel like we were their top priority and we found the entire team to be honest, highly skilled, real people who are easy to talk with and always willing to walk the extra mile.
Their marketing materials are stunning...smart, clean lined and really eye catching. We were so proud of our sign board and brochures... they were gorgeous and investing in them was a real bonus, as they encouraged people to come in and have a look at our home. Owners Online also provided professional photography at a very reasonable rate and in addition to the advertising we received free editorial exposure.
The result was, that even in a really tough market, Andrew’s great negotiating skills helped us to achieve a good result in a very reasonable time frame. We would highly recommend Owners Online to everyone thinking of selling! They are awesome and we are so grateful to them for all their hard work and a great selling experience!
Stuart and the team from Owners Online did a fabulous job in selling our home in less than 5 weeks. Stuart was terrific, he involved us in every step of the process and before we signed with him, he walked us through the sales strategy for the upcoming 4-6 weeks.
There were no hidden costs or charges – everything Stuart told us he would do, he delivered on 100% of the time. The pictures taken of the house were amazing.
Not only did Stuart provide immediate updates after each open house, when we did receive our first offer, Stuart suggested that sit tight for a few weeks as he was confident of obtaining a better price – we sat tight and as promised the offer increased - $10,000.00 more to be exact. How refreshing it is to deal with someone who looks is committed to achieving the best price for his client.
I have and will keep on recommending Stuart and the Owners Online team to all of my friends.
When my wife and I decided to put our house in Sydney''s northern beaches area on the market recently, we put a lot of time into researching the market and talking to real estate professionals in the area.
It was clear to us that in order to generate maximum interest in the property, we had to get access to a number of marketing channels, the main one being www.realestate.com.au, followed by the Page 7 in the Manly Daily. We also strongly felt that as the owners of the home we were best qualified to sell its features to prospective buyers.
We had seen Owners Online advertisements on the web and in the media for a couple of years and decided to explore the options offered with Andrew & Lee Egan. We liked the fact that there were several options from which to choose, and the fact that our involvement could be scaled up or down dependent on which one was chosen.
We liked the fee structure, and in particular the fact that an open agency was offered, which would allow us to introduce prospects from our own sources, or for other agents to introduce clients. In addition the web marketing that was offered through e-brochure and distribution to Owners Online's database was another benefit.
After committing to going ahead were very impressed with the speed to market; from giving the go-ahead on the Tuesday, photography was completed the following day, the web marketing was live on Friday and advertising appeared in the Manly Daily on Saturday for the first open house inspections that day.
Response was very strong with more than 88 individual groups [150+ people] going through over three Saturdays. The follow up by Owners Online resulted in several keen buyers competing for the property and finally a street record price was achieved of $1,390,000. We will certainly use Owners Online again in the future.
We were very impressed with Stuart Pearson from Owners Online the day we met him and entrusted him to sell our property which he did to the time limit we desired. He was very pleasant to deal with and his people skills were outstanding.
He was always ready to sacrifice to meet our demands despite the reasonably low fee he was charging compared to other real estate agents.
The fee choices we were given in the Owners Online scheme was also very flexible and would recommend Stuart and Owners Online if you want results.
Owners Online were recommended to us by a friend. We were immediately impressed with Andrew & Lee Egan’s genuine and knowledgeable approach to selling our home – nothing was ever a problem. The flexible pricing structure helped us to keep within our budget and there were no “hidden costs”.
We took the Option Optimiser package, with this package Owners Online still managed everything, all we had to do was attend 2 Saturday open houses and our unit was sold! The whole process went seamlessly and we would not hesitate to recommend Owners Online to anybody selling their home.
We would have no hesitation in recommending Owners Online to prospective vendors [and already have]. We found Ben Marsh's down to earth and friendly manner very refreshing after dealing with some other agents.
Lee in the Marketing Department was also a pleasure to deal with and extremely efficient.
I would like to thank Stuart Pearson and the Owners Online team for helping us through the sale of our home and for achieving a result above my expectations.
It was with some hesitancy that I decided to place my home for sale. Although the timing was right for me, I was very unsure about the market situation. Having bought and sold properties previously, I was keen to seek an agency that might tailor their approach to best suit the current market, my budget and the right degree of promotion needed.
After investigating a number of agencies, I felt immediately impressed with the approach offered by Stuart and the Owners Online team. It was so refreshing to find an agency prepared to depart from the one size fits all model and deliver an innovative service with a flexible pricing structure. I believe you are unique in the services you offer and really fill a current void for vendors looking for flexibility and value. I really liked the concept of being able to choose the services I needed with the option of doing some of the components like the inspections myself but always with full support and professional advice at hand.
In the end, due to my busy life and work schedule, I chose the full services model with a tailored marketing campaign. Owners Online was able to deliver this for a very competitive price, but with absolutely no compromise on the quality of support provided. In fact, the level of communication, follow up, advice and attention to inspections exceeded other agencies who charged standard and higher commissions regardless of the service delivered.
I opted to use online marketing only and the quality of the promotional material including advertisement, graphics and plan was excellent.
Thank you again for your support during the whole of the sale process. I have already recommended your agency to friends and have no hesitation in recommending Owners Online to others.
Thanks very much Ben Marsh & Lee Egan. Cath and I have been so pleased with the outcome and this provides an opportunity to give you some feedback on your performance over the past few months:
COMMUNICATION It was always a pleasure to hear from you whether by email or on the phone. Lee, your sunny disposition and positive outlook always provided encouragement at the appropriate times. Ben, your communication was patient and reassuring, especially when I was in a bad mood. Regular reports on progress [even when there wasn’t any] assured us that we were important to you. Both of you showed a willingness and capacity to listen demonstrating your understanding of the importance of the client and how that operates in a professional relationship.
ADVERTISING We were impressed with the online & ebrochure marketing of the property and the attention to detail and persistence [particularly with the floor plans Lee] that ensured that the property’s features were highlighted clearly and taken to the market persuasively.
NEGOTIATION Ben, as a long time bureaucrat for the Commonwealth Bank, I have seen some excellent professional negotiators over the years and you were right up there with them. You were able to establish the objectives, test assumptions, define the issues, identify options, helped plan concessions and decide the final position. You understood the process and the content from the perspective of both sides. Timing, tact and discretion at the appropriate junctures – well done!
I could go on and on but suffice to say after 3yrs and 3 agents in a market haunted by sub-prime crises and 13 interest rate rises you managed to pull it off.
Thank you so much for all your help regarding the sale of our apartment at Newington.
The entire process was quick and seamless and we were delighted with the result. I was really comfortable with the Owners Online process and enjoyed being able to show our apartment ourselves.
Thanks again for all your tireless support. I would highly recommend Owners Online to any prospective Vendor.
When I decided to sell my house a friend suggested I talk to Owners Online. Ben Marsh guided me through an individual pricing, marketing and home presentation strategy.
Ben and his entire team were extremely professional and I was delighted with their ability to invite substantial inquiry, achieve a price $70,000 above appraisals in the second week.
Stuart, thank you so much for selling my investment unit in Newington.
Having listed with other agents for over 18 months, we were delighted that you needed only 2 weeks to achieve $15000 more than my asking price! Your marketing was particularly good – it had a wonderful modern feel and was highly effective.
Stuart, we really appreciated your great service, extensive communication and complete professionalism. Overall, I found the team at Owners Online to be highly focussed, with great attention to detail in working towards achieving a fantastic result!
Ben Marsh was very professional and approachable at all times and his friendly and open manner made us feel confident that he would get the best possible outcome.
Overall it was a very positive and stress free experience. We thank Ben for all his efforts, advice and for achieving a record price for a non-waterfront home in our large block of nearly 70 townhouses. We look forward to working with Ben and Owners Online again in the future.
A sincere thank you to Ben Marsh for the sensitive and professional approach in selling our late parents’ home.
Your negotiating skills speak for themselves, a record for the block and securing our buyer at the first open for inspection $20,000 above appraisal. Your dedication and integrity showed in your ability to follow through to settlement covering even the smallest detail.
We would just like to express our appreciation for the fantastic job Andrew Egan did with the sale of our home.
Initially it was your rates that attracted us to Owners Online, but from the first meeting we felt comfortable using your services. This impression was confirmed by the personalised service we received and we felt that you were genuinely committed to selling our property.
The final result was that the property was sold in one week $70,000 above our expectations, giving us a very good start in our hunt for our next property.
When we approached Owners Online, we thought we were asking the impossible; we wanted to achieve a record sale for our townhouse.
Brilliant photography and copy plus Ben Marsh’s expertise with negotiation ensured our expectations were exceeded, achieving a sale $10,000 above appraisal and a new record price has been set within the block.
We also loved the option that we could be involved in as much, or as little, as we liked and that their fee for service could be tailored to our level of involvement. We received first class communication and service, and would highly recommend Ben Marsh and the Owners Online team to anyone thinking of selling their home.
Roy and I would like to express our deepest appreciation for the successful sale of our unit. We are absolutely delighted with the way that you handled the campaign, from pre-sale to closure. At every juncture we can testify to your professionalism, honesty and integrity as clearly outstanding.
Ben Marsh achieved a record price for our block which meant money in our pocket to enjoy our retirement. We have no hesitation in recommending Ben Marsh and Owners Online to anyone considering selling their home.
Your innovative and contemporary marketing campaign led to an outstanding response from potential buyers and Ben Marsh proved an excellent negotiator achieving a record for our block.
We also incurred significantly lower costs than we would have, had we gone down the path of a conventional agency.
The marketing department supported us with home presentation tips through to photography and professional copy for a dynamic marketing campaign.
Ben Marsh was very supportive, always available and negotiated a great price for our home $10,000 above appraisal.
My husband and I have thoroughly enjoyed doing business with Owners Online and found their professional and unique approach to selling real estate very refreshing.
We were thrilled with the marketing campaign which attracted early inquiry and Owners Online negotiated a brilliant result well above appraisal securing a sale before the first open for inspection.
Wow, what an awesome team! How do I begin to thank you for all your hard work, supreme professional support even on occasion counselling to get us "over the line" - you went far beyond the call of duty.
As you know it was with a certain amount of trepidation that we decided to dip our toes into the real estate pond again after our previous disappointing experience with an "integrity" spouting agent, which translated as; over pricing the property to get the listing, extracting exorbitant amounts of money for advertising and marketing and then sitting back doing little more than redirect the enquiries to other properties!
From the word go, you spoke our language - the sale of our house was about arriving at a fair win/win outcome for both vendor and purchaser. Owners Online offered us flexibility with as much or as little professional support as we needed, without being locked in to a 3-4 month contract. We had nothing to lose. We were not disappointed. The fresh approach, professionalism, diligence and outstanding service you offered was what we had been looking for and so rare to find in today’s real estate environment.
We couldn’t believe how quickly we had 3 offers on the table! It was unfortunate that the one we chose fell through at the very last minute, your gut feeling Andrew, proved spot on. Back to the drawing board ... again, before long another 3 offers... then, out of the blue, a TV makeover opportunity! Thanks to the lovely Lee and her turbo charge a few days later not only had we been ‘made over’ but we had a signed and sealed contract too! What’s more the purchasers were over the moon, just as we had envisaged.
Andrew and Lee you went the extra 10 miles for us, you deserve all the success you have achieved so far and much, much more. You stand out in the crowd with your fresh contemporary style, and successful formula for both client and purchaser alike. You were both delightful, trustworthy and down to earth it has been a pleasure doing business with you. Thank you so much for everything.
To any potential Vendors out there I say... "If you are looking for a genuine professional team to steer you through the real estate jungle with the least amount of stress and maximum integrity, look no further, you won’t be disappointed."
Stuart, after finally settling my villa at Putney I want to thank you so much for all the time you put in and the effort you made for such a great result.
It was my first foray into the real estate market and I now appreciate the work that goes into everything that has to happen to make it all work. It certainly is not as easy as I thought and with the advertising, open house weekends and showing people through it took a lot of your time and expertise. So I thank you again on behalf of myself and my brother and will certainly be recommending you to others and using your services again if necessary.
Regards to you and I wish you well with your business.
Having recently sold our family home and paying an exorbitant fee we were delighted with the Owners Online contemporary and professional approach. They sold our investment apartment in the Horizon building Darlinghurst for way above what other agents had indicated we could achieve.
Thank you for all your hard work and enthusiasm, your congenial way of dealing with everyone concerned, for always being accessible and for up to date information about the progression of our sale. Even when you were changing offices, there were still no delays.
Your marketing department provided a professional advertising campaign and were mindful and responsible with our budget so we attracted the right buyers ensuring a fast sale - this is what vendors are looking for.
We would not hesitate to recommend Owners Online to future vendors and are very happy to talk to them about your excellent company.
Selling a house at the best of times is stressful – ranking up there with the top 3 of life stresses. We had been badly burnt before by real estate agents and had decided that if at all possible, this time, we would go it alone. Having stumbled upon Owners Online, we were absolutely delighted by the way we, and our property, were treated. We sold for our asking price in just 4 weeks and the process, thanks to Owners Online, was relatively painless and most encouraging!
We cannot speak highly enough of their attitude and integrity. We thoroughly recommend them to anyone wishing to list a property for sale – you will be guaranteed of top-notch service and individual service second to none.
It sounds too good to be true but I actually sold my unit on the first day with nothing more than internet exposure, one advertisement and 20 brochures. I enjoyed talking to people about what I loved about living there and Andrew negotiated a great price.
I have bought and sold a lot of property over the years, with varying degrees of suffering. This time I had fun. I will definitely use Owners Online next time I choose to sell. No more expensive marketing campaigns, weeks of keeping the house in pristine condition, and endless inspections. Pure bliss!
An important aspect of selling a home is minimising the stress. For me that meant choosing an agent that I felt a rapport with, that I felt I could trust. Someone I could rely on to be efficient, contactable and do the very best they could for me as a seller. Andrew Egan and his partner, Lee were all of these things and much more.
As opposed to standard real estate services, there was the added bonus with Owners Online of being able to choose from a variety of options their services offered. I chose the option which offered me the control and flexibility of "doing my own Open for Inspections."
This meant when my home sold [as it did] I had an extra $10,000 in my pocket compared to a standard real estate agreement.
And the price my home went for? It reached above the upper limit quoted by one agent who sells a lot of homes in the area my home was in!
My wife and I would like to thank you for your support, assistance and advice. You both have really made this process so incredible easy and whenever issues arose you were extremely quick to respond and resolving these matters.
I knew that I wanted to sell our house privately, however I was a little sceptical about the process and just how complicated and/or time consuming it could get. Andrew indicated at our initial meeting that it was rather straight forward and it has turned out to be exactly that. I am pleasantly surprised.
We will strongly recommend you to our family, friends and colleagues. We also know that your business will be incredibly successful.
God bless and good luck.
Now that I am finally settled into my new beautiful home, I can sit down and review how difficult the last few months have been: selling our beloved home and buying this new one, all in the space of few months could not have been a more positive experience without the support, understanding and expertise of Owners Online.
Everyone truly went beyond the call of duty and really put their heart in helping us out. Andrew I particularly appreciate your patience in our lengthy discussions and the non-pushiness of your behaviour.
Could not recommend a better agent to all I know.
It is a very satisfied customer that wants to thank you very much for all the work you have done.
As a young couple with two small children, we have made the decision for a change of lifestyle and a lager home in Queensland. Initially we had done our own home work on property sales within Cromer over the past 12 months. The next step was to get some local real estate agents through the door to give us an idea on what the property would sell for.
To our dismay and horror the general attitude of most agents was poor and one agent did not even step into the house before giving a pie in the sky price range.
A friend suggested I contact Owners Online and when Andrew visited us we were so impressed with his honesty and caring attitude and in a very short time we had an affordable and professional presentation on their website which included an A4 flyer with a floor plan on the reverse side that people could download and we could hand out at our open for inspections.
This and less than $1000 of advertising in the Manly Daily over 8 weeks and we sold our house and we saved around $27,000 in commission fees! The overall assistance and support provided Owners Online was nothing short of fantastic from start to finish and the level of communication in keeping us informed was wonderful.
I thoroughly recommend Owners Online and we are extremely grateful to Andrew, Lee and the team for assisting us in the successful sale of our property.
After being with a local agency for three months and not one offer we were thrilled that our first ad with Owners Online introduced a buyer and we received an offer well within the range we were expecting. We believe this is partly due to the marketing strategy they put in place and the professional presentation of their advertising and website.
Unfortunately on the day of exchange a pest inspection cast serious doubt on the state of our property but Andrew from Owners Online displayed legitimate concern in helping us through this difficult situation with encouragement and a genuine desire at all times to see our best interests being reached through this very difficult situation. He arranged another pest inspection, consulted with the building inspector and secured an accurate report which proved the original inspection report was not only misleading but inaccurate.
With Owners Online we learnt the importance of conducting pest and building inspections by a reputable company prior to going on the market.
We found Andrew's personal, caring approach reflects a degree of honesty and integrity that many in the real estate industry could learn from. We are extremely thankful for their professionalism displayed at all times and can testify that they never lost interest or lowered their level of support - how unique it is to find an organisation that sincerely strives to do the best by their clients.
We came into contact with Owners Online having been on the market for several weeks as a private seller. We were very appreciative of the marketing assistance especially with the money we saved on advertising and professional online presentation using Owners Online.
Our circumstances changed with an impending overseas trip so we gave Owners Online the complete sales management of our property and we achieved a price within our expectations.
We are grateful for the assistance in negotiating with our purchaser and the professionalism demonstrated right through to settlement. I recommend this service to you and commend Owners Online for providing a consumer oriented alternative in selling our home. We are happy for Owners Online to provide our phone details if you would like to discuss further.
As a retired couple we decided to sell our large, waterfront Northern Beaches home and were advised to go with an agent that had experience and integrity.
Although Owners Online was an unknown, our family were very impressed by their personal style and felt satisfied they would deliver proposed results with a professional approach. We were in a position to downsize, not down grade, which presented the challenge of finding a waterfront property with less maintenance. Andrew was able to facilitate our relocation with the sale of our home, the purchase of a new one and nurturing us through the entire transition with a genuine concern ensuring we can now enjoy our retirement. We were thrilled with the result achieving $2.7 Million after a five week campaign, with very professional and reasonable advertising costs.
We can testify to the fact we felt our interests were being met with care and professionalism. I would have no hesitation in recommending this service to you and believe anyone that utilises this company is in safe hands. The staff conduct themselves with integrity and honesty and it was refreshing to deal with a company that holds those values highly. I have no hesitation in being contacted by phone if you would like to discuss our experience with this company.
I was absolutely delighted with Owners Online! I commend them for their professionalism and support which was evident through the entire sale of my property. I was particularly impressed with the level of communication keeping me informed as well as liaising with the tenant in my apartment to ensure things ran smoothly. The marketing campaign was effective and a special thank you to Lee for the wonderful presentation of advertising, brochures and your stunning website.
Andrew demonstrates a genuine care for the people he is dealing with and is thorough in following up potential buyers. The Open For Inspections were conducted professionally and at all times, felt confident about the approach and service of Owners Online. We achieved a sale in a realistic time frame which contributed to the experience being a positive one.
I'm extremely grateful for the dedication of Andrew and his team in selling my property. I would definitely use their services again and highly recommend Owners Online to the community.
I was fortunate to link up with Owners Online as I decided to sell my house myself and appreciated the options presented by Owners Online to support me in my decision of selling privately.
Andrew Egan gave me the confidence to persevere and he was quick to take excellent photos to put my property online. The marketing team put together very enticing flyers which showed my property to its highest potential.
It is with great joy that I was able to sell my property in Woolloomooloo and saved thousands of dollars. I was so impressed with owners online, their positive attitude in supporting me and the professional conduct of Andrew and his team.
I thoroughly recommend that you take advantage of their skills and service.